Yes, you can update your name directly from your CTS customer account, in the "Personal information" section. For the new name to appear on your Badgéo card, you have two options:

1. Request a duplicate card (cost: €8).
2. Wait for your card to be renewed upon expiry: the new name will then be applied automatically.

These steps can also be completed, under the same conditions, at the CTS agency located at 9 Place Saint-Pierre-Le-Vieux, Strasbourg.

If you chose home delivery, your Badgéo card will be sent within a maximum of 8 days after you receive the email confirming your order.

Online tracking is not available.

You can order your Badgéo card:

Online - free of charge.

Log into (or create) your CTS customer account and follow the steps.

Two collection options:

• Click & Collect: collect your card at the CTS agency.
• Home delivery: your card will be posted to you within a few days.

At the CTS agency: €5 

9 Place Saint-Pierre-Le-Vieux, Strasbourg.

You will receive your card immediately.

You can easily top up your Badgéo card in several ways:

• At bus/tram ticket machines.
• Via the CTS mobile app: download the app and follow the instructions.
• Online via your CTS customer account, Online services > Top up a Badgéo card > follow the step-by-step process.
• At a CTS partner outlet (newsagents, supermarkets, etc.).

Yes! You can plan ahead by loading a subscription for the next two months, or a pack of tickets (useful if your subscription expires and you have not yet renewed it).

You can load additional months by visiting the CTS agency.

Please note:

For subscriptions, you can top up until the 24th of the current month. After this date, the current month is no longer available and the machine will automatically offer the next month.

The Badgéo Solo Card is a personalised card, ideal for regular or occasional travel.

• You can load both tickets and subscriptions onto it.
• Its lifespan is up to 5 years.

Benefits:

• Personalised card with your name and photo. 
• Single trips loaded on a Badgéo Solo card are cheaper, and you can load 30 at once for an even better fare.
• Secure: if lost or stolen, a duplicate can be issued for €8, and all remaining content is recovered.

The Badgéo Multi card is a non-personalised card, ideal for occasional travel.

• You can load single tickets individually, in packs of 2, 10 or 30, at full or reduced fare.
• Its lifespan is up to 10 years.

Benefits:

• The card can be shared! You can lend it to someone else, but only one person at a time can travel with the card.
• Several types of tickets can be loaded at the same time (e.g. 2 singles + one 10-ticket pack).
• Tickets purchased on the Multi card are cheaper than standard contactless tickets, especially the 30-ticket pack.

The Badgéo Multi card is available:

• At the CTS agency: 9 Place Saint-Pierre-Le-Vieux, Strasbourg.
• At CTS partner outlets (list available online or on the CTS app).

Fare:

• €2 (price as of 01/07/2017).

There are three simple ways to view your purchase history and download a purchase receipt:

1. Via the online agency: log into (or create) a CTS customer account, then go to My online services > Purchase history.
2. Via the CTS mobile app: go to Purchase > Badgéo on mobile > Basket (top right), or Purchase > Badgéo card > Scan the card > Basket (top right of the history screen).
3. At a self-service terminal available in the CTS agency: 9 Place Saint-Pierre-Le-Vieux, Strasbourg.

If your Badgéo Solo card is lost or stolen, you can request a duplicate:

• At the CTS agency. You will receive your new pass immediately.
• Online, via your CTS customer account, under "Order a duplicate". - If you don’t yet have an account, you can create one in a few clicks.

Your new Badgéo card will be sent to your home or made available for Click & Collect at the CTS agency within a few days.

You now have two options for accessing your mobility services: the physical Badgéo card or Badgéo on mobile (available on Android only). Here are a few tips to help you choose.

Whichever option you choose, you have access to the same services and benefits.

If you need a purchase receipt for contactless tickets, please contact us via the contact form and include the serial numbers of the tickets (printed on the back).

Your contactless ticket is likely expired or damaged. Please visit the CTS agency with your contactless ticket so our staff can read the remaining contents.