I lost an object on the CTS network. What do I do?

1. Declare the loss of your object via this FORM
2. An e-mail  will be sent to you if an item similar to yours has been found. You will then have to provide all the necessary information to prove that you are the owner.
3. You will then be able to retrieve your object from the CTS by following the instructions that will be sent to you by e-mail.

My object has been found, where can I retrieve it ?

If your lost object has been found, all you have to do is go to the P+R Rotonde, route d’Oberhausbergen in Strasbourg (accessible by bus 17 or 19, stop Rotonde and by tramway, Rotonde station).

The lost and found service is open from Monday to Friday from 11am to 12:30pm and from 1:30pm to 6pm (excluding public holidays).

You can board your bike for free in the last tram compartment outside rush hours: 7 to 9 am and 5 to 7pm. On the other hand it is not allowed to board your bike on a bus. 

Moreover, only small dogs kept in a basket are allowed to board the buses and trams. Blind people who would like to travel with their helper dog must request a special authorization.

On the tram, dogs kept on a lead and muzzled are allowed.

These advetising spaces are commercialized by JCDecaux. Please send your enquiries to:

JCDecaux

27 quai Olida

67540 OSTWALD

Téléphone 03 90 40 50 00

Fax 03 90 40 50 09

Website: www.jcdecaux.com

These advetising spaces are commercialized by MEDIATRANSPORTS. Please send your enquiries to:

MEDIATRANSPORTS

1 rond point Victor Hugo

92130 ISSY LES MOULINEAUX

Website: www.mediatransports.com

These advertising spaces are reserved for public events or non-profit associations.

If this is your case, please contact our Customer Service at 03 88 77 70 70.

If accompanied by an adult, children under the age of 4 ride the buses and the trams for free.

Yearly subscriptions can be terminated by sending us a written request per email through THIS CONTACT FORM. 

If a monthly direct debit was setted up, we must receive your termination request before the 20th of the ongoing month in order take it into consideration for the next month. If not, the next month's direct debit will be honored and the termination will be taken into account the following month.

You can find all the information HERE.

If you wish to file a complaint, click HERE.

Please contact us using THIS CONTACT FORM

OR

Call our call center +33 (0)3 88 77 70 70. We are fully dedicated to your enquiries from Monday to Friday from 7.30am to 7pm (uninterrupted) and Saturdays from 8.30 am to 5.30 pm.