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BADGÉO CARD AND CONTACTLESS TICKET

Regular passengers, Occasional passengers

BADGÉO CARD

Yes! You can order a Badgéo card for yourself or for another person. Multiple orders can be placed from a single customer account.

The Badgéo card can be managed directly from your customer account.

See also:

Learn more about the Badgéo card

An expired Badgéo card can no longer be topped up. However, as long as there are still tickets loaded onto it, you can continue to use them. Once all the tickets have been used, you will need to request a new card to keep travelling on the CTS network.

 

Also see: 

How do i order a badgeo card ?

Yes, you can update your name directly from your CTS customer account, in the "Personal information" section. For the new name to appear on your Badgéo card, you have two options:

 

  1. Request a duplicate card (cost: €8).
  2. Wait for your card to be renewed upon expiry: the new name will then be applied automatically.

These steps can also be completed, under the same conditions, at the CTS agency located at 9 Place Saint-Pierre-Le-Vieux, Strasbourg.

If you chose home delivery, your Badgéo card will be sent within a maximum of 8 days after you receive the email confirming your order.

 

Online tracking is not available.


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You can order your Badgéo card:

 

Online - free of charge.

Log into (or create) your CTS customer account and click on the "Order a Badgéo card" tile in the Quick Access section

Two collection options:

  • Click & Collect: collect your card at the CTS agency.
  • Home delivery: your card will be posted to you within a few days.

 

At the CTS agency: €5 

9 Place Saint-Pierre-Le-Vieux, Strasbourg.

You will receive your card immediately.


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You can easily top up your Badgéo card in several ways:

  • At bus/tram ticket machines.
  • Via the CTS mobile app: download the app and follow the instructions.
  • Online via your CTS customer account, Quick acces > Top up a Badgéo card > follow the step-by-step process.
  • At a CTS partner outlet (newsagents, supermarkets, etc.).

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Yes! You can plan ahead by loading a subscription for the next two months, or a pack of tickets (useful if your subscription expires and you have not yet renewed it).

You can load additional months by visiting the CTS agency.

 

Please note:

For subscriptions, you can top up until the 24th of the current month. After this date, the current month is no longer available and the machine will automatically offer the next month.


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The Badgéo Solo Card is a personalised card, ideal for regular or occasional travel.

  • You can load both tickets and subscriptions onto it.
  • Its lifespan is up to 5 years.

 

Benefits:

  • Personalised card with your name and photo. 
  • Single trips loaded on a Badgéo Solo card are cheaper, and you can load 30 at once for an even better fare.
  • Secure: if lost or stolen, a duplicate can be issued for €8, and all remaining content is recovered.

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The Badgéo Multi card is a non-personalised card, ideal for occasional travel.

  • You can load single tickets individually, in packs of 2, 10 or 30, at full or reduced fare.
  • Its lifespan is up to 10 years.

 

Benefits:

  • The card can be shared! You can lend it to someone else, but only one person at a time can travel with the card.
  • Several types of tickets can be loaded at the same time (e.g. 2 singles + one 10-ticket pack).
  • Tickets purchased on the Multi card are cheaper than standard contactless tickets, especially the 30-ticket pack.

Read more

The Badgéo Multi card is available:

  • At the CTS agency: 9 Place Saint-Pierre-Le-Vieux, Strasbourg.
  • At CTS partner outlets (list available online or on the CTS app).

 

Fare:

  • €2 (price as of 01/07/2017).

There are three simple ways to view your purchase history and download a purchase receipt:

  1. Via the online agency: log into (or create) a CTS customer account, then go to My payments.
  2. Via the CTS mobile app: go to Purchase > Badgéo on mobile > Basket (top right), or Purchase > Badgéo card > Scan the card > Basket (top right of the history screen).
  3. At a self-service terminal available in the CTS agency: 9 Place Saint-Pierre-Le-Vieux, Strasbourg.

You can check the tickets (subscriptions or single tickets) loaded onto your Badgéo card using the CTS mobile app, the online agency, or a ticket machine.

Via the CTS mobile app:

  1. Tap "Purchase" in the menu at the bottom of the screen.
  2. Select "On my Badgéo card", then "Badgéo card".
  3. Hold your Badgéo card against the back of your phone (follow the on-screen instructions).
  4. The pass information (tickets, passes, validity) will appear on screen.

 

Via the CTS online agency:

  1. Log into your CTS customer account.
    - If you don’t have one yet, click "Create an account".
  2. Link your Badgéo card to your customer space (if not already done).
  3. Click on the "My Badgéo" tab to view your card details.

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If your Badgéo Solo card is lost or stolen, you can request a duplicate:

  • At the CTS agency. You will receive your new pass immediately.
  • Online, via your CTS customer account, under "Order a duplicate". - If you don’t yet have an account, you can create one in a few clicks.

 

Your new Badgéo card will be sent to your home or made available for Click & Collect at the CTS agency within a few days.


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If a Badgéo Multi card is lost or stolen, it cannot be replaced and its contents cannot be recovered, as the Multi card is non-personalised and not linked to a specific holder.

Also see:

Where can I buy a Badgéo Multi card?

You now have two options for accessing your mobility services: the physical Badgéo card or Badgéo on mobile (available on Android only). Here are a few tips to help you choose.

Option

It’s right for you if…
Physical Badgéo card
  • You don’t have an Android phone
  • You’re less comfortable with digital tools
  • You prefer keeping a physical card with you
Badgéo on mobile
  • You’re comfortable with digital services
  • You like managing everything from your smartphone
  • You tend to forget your physical card

 

Whichever option you choose, you have access to the same services and benefits.

If your Badgéo card (Solo or Multi) contains several packs of tickets, the validator will only show the number of trips remaining in the current pack.

 

For example, if you have two 10-ticket packs, it will display "9 trips remaining" after your validation, not "19 trips".

 

Check the full contents of your Badgéo card:

  • At a ticket machine: insert your card and select "Info Support" or "View my profile", depending on the machine.
  • Online: log into (or create) your CTS customer account, then go to "My Badgéo"

 

Also see:

How do I check the balance of my Badgéo card?

CONTACTLESS TICKET

If you need a purchase receipt for contactless tickets, please contact us via the contact form and include the serial numbers of the tickets (printed on the back).

You can check the remaining balance on your contactless ticket at any bus/tram ticket machine. 

  1. Insert your contactless ticket into the ticket/card reader.
  2. Select "View my profile" or "Info Support", depending on the machine. The contents of the card will be displayed on screen.

 

Good to know: when travelling on the network, if you validate your contactless ticket a second time immediately after validating it once, the validator will display the number of remaining trips without deducting an extra ticket.

 

Also see:

How do I check the balance of my Badgéo card?
Can I top up my Badgéo card in advance?

Your contactless ticket is likely expired or damaged. Please visit the CTS agency with your contactless ticket so our staff can read the remaining contents.