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Flex’hop, on-demand transport by booking!

Cartographie-réseau-FLEXHOP

Need to travel between municipalities or neighbourhoods that are not directly connected by the bus/tram network?


Flex’hop is CTS’s on-demand transport service, available with your usual ticket or pass.

→  More than 300 stops available!

How does it work?

1. Choose your Flex’hop departure and arrival stops.

2. Book your journey (app, website or phone).

3. Receive the exact time by SMS or notification 1 hour before departure.

When and where ?

→  Every day (except 1 May), from 5:00 to midnight

→  Direct journeys from stop to stop within the Flex’hop zone

→  Connections possible with the bus, tram and SNCF rail network (via specific connectors) 

Flex'hop advantages

✅ More convenient: accessible and time-saving
✅ Direct journeys to areas not served by bus or tram
✅ Comfortable electric vehicles, accessible to passengers with reduced mobility

How much does it cost ?

No extra charge: your usual CTS tickets or passes are valid for Flex’hop journeys.

How do I book ?

Flex'hop website

24/7

Flex’hop app

24/7

Phone

Monday > Saturday: 6:00 - 20:00
Sunday: 9:00 - 20:00

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Need help making a call? Use Acceo

An Acceo interpreter supports you throughout the call.

Accessibility solutions for deaf and hard-of-hearing users.

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  • The departure time may vary by ±20 minutes.
  • Book up to 15 days in advance or at the last minute.
  • If a journey is already possible by regular bus/tram, Flex’hop cannot be booked.
  • Please remember to cancel your journey if your plans change, so that other passengers can benefit from the service.

Passengers with reduced mobility

When making your first booking, please call the booking centre to inform them that you require an accessible vehicle.
After that, you may book freely online via the app or the website.

Children under 10 years old

Child seats are not provided on Flex’hop services. The accompanying adult must bring an appropriate child seat for the journey.

Flex’hop 72 for the municipality of La Wantzenau !

Route 72 offers a service halfway between a regular bus route and demand-responsive transport.

To access the La Wantzenau business park, the “Gutenberg” and “La Wantzenau ZA” stops on Route 72 are served on request only.