What should I do if my Badgéo solo card is lost or stolen?

If your Badgéo Solo card is lost or stolen, you can request a duplicate:

• At the CTS agency. You will receive your new pass immediately.
• Online, via your CTS customer account, under "Order a duplicate". - If you don’t yet have an account, you can create one in a few clicks.

Your new Badgéo card will be sent to your home or made available for Click & Collect at the CTS agency within a few days.

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Documents required:

• Proof of identity.
• A recent ID photo.
• Payment of the €8 pass-creation fee.

Good to know: Once your request has been submitted, the lost card will be blocked and permanently deactivated.

You will recover all of the content (tickets and subscriptions) from your old card, exactly as it was at the time you reported it.

Your new Badgéo card will be sent to your home or made available for Click & Collect at the CTS agency within a few days.