RULES OF GOOD CONDUCT : BUSES AND TRAMS: SHARED SPACES
Everybody has the right to travel safely and comfortably on Strasbourg’s public transport system, so there are a number of rules in place to help us all ride together in accordance with the Transport Police Regulations. (The full set of regulations is available. Please write to: CTS Service Clientèle, 14 rue de la gare aux marchandises 67035 Strasbourg Cedex).
The CTS has made the fight against fare-dodging and uncivil behaviour on public transport a top priority.
Every day, CTS inspectors, operators and security teams work to ensure that everyone abides by the rules, ensuring a safe and comfortable journey for all.
These rules apply on board vehicles running within the boundaries of the Eurométropole de Strasbourg. From Kehl onwards, the TDK rules apply.
TICKETS AND PASSES
All travellers above the age of four must have a valid ticket or pass. This ticket or pass must be validated each time you enter a vehicle, including when changing between two lines. For bus journeys, please validate your ticket or pass inside the vehicle using one of the terminals next to the driver. For trams and bus journeys on lines G and H, please validate your ticket or pass using the terminal at the stop, before entering the vehicle.
Fines for non-payment of fares
Passengers without a valid ticket are subject to an on-the-spot fine.
If they cannot pay immediately, a ticket will be drawn up and an administrative charge will be added to the fine.
All passengers are invited to give up their seat to passengers with a card marked "station debout pénible" (unable to stand), elderly passengers, pregnant mothers and people accompanied by children under the age of 4.
Strollers must be parked in the area set aside for wheelchairs (which have priority) when it is free.
The driver may refuse access to strollers if he considers it will inconvenience other passengers or cause a risk of accident.
Animals are banned from buses and tram except for small pets carried in a basket or guide dogs for the blind or other disabled passengers.
For your safety and security, a video surveillance system is in place to record any incidents on the transport network (Articles L.251-1 and L.255-1 of the homeland security code).
Every person has the right to ask the CTS to submit any information concerning them and, if necessary, rectify this information.
SMOKING AND VAPING
As in all other public spaces, smoking is prohibited in buses and trams. Electronic cigarettes are also prohibited.
For help to quit smoking, call +33 (0) 25 30 93 10 (0.15€/min Smoking Info Service).
(decree n° 2006-1386 from 15 November 2006, regarding the smoking ban in public places).
Make sure you are not bothering other passengers by using an MP3 player, mobile phone or any other noise-emitting device.
Voluminous objects and hazardous substances
It is forbidden to bring voluminous objects and hazardous substances on buses and trams.
HYGIENE AND CLEANLINESS ON BOARD
Passengers are not permitted to eat or drink on buses and trams, nor may they drop litter or put their feet on the seats.
Nor are passengers permitted to board a vehicle under the influence of alcohol or drink alcoholic beverages on board.
For safety reasons, it is strictly prohibited to hang on to any external component of a tram.
- Unfolded e-scooters/push scooters and bicycles (folded or unfolded) are prohibited.
- Folded e-scooters/push scooters are allowed.
- Unfolded e-scooters/push scooters and bicycles are prohibited from Monday to Saturday from 7 am to 9 am and 5 pm to 7 pm. Depending on crowding, they are allowed outside these times, as well as on Sundays and public holidays.
- In case of a breakdown preventing the use of a bicycle, cyclists may board carriages regardless of the time and day, depending on crowding.
- Access on board is limited to no more than 2 bicycles or e-scooters/push scooters per carriage (except on Sundays and public holidays, subject to space availability) and is only permitted using the rearmost door of the carriage.
- Professional delivery cyclists are not allowed on board at any time.
- Folded bicycles and e-scooters/push scooters are permitted at all times, providing they are no larger than a suitcase.
- During the journey, owners must take care of their bicycle or e-scooter/push scooter and ensure stability and safety. Owners shall be fully liable, within the limits of the law, for any harm or damage caused to other passengers, CTS property, or themselves.
On buses & trams
- Segways, tricycles, cargo bikes, bicycles with trailers, mini motorcycles, and electric motorcycles are all prohibited.
- Cycling, scooter riding, skateboarding, and roller skating are all prohibited.
Wheelchairs have priority reserved spaces.
Walkers and rollators are also allowed on buses and trams.