Find below our frequently asked questions:

Please contact us by using THIS FORM

If they confirm that the Lost Belonging Department found your item you will be able to pick it up Mondays to Thursdays from 7am to 3pm at the control room located at the entrance of the CTS Headquarters of Cronenbourg.


You can board your bike for free in the last tram compartment outside rush hours: 7 to 9 am and 5 to 7pm. On the other hand it is not allowed to board your bike on a bus. 


Moreover, only small dogs kept in a basket are allowed to board the buses and trams. Blind people who would like to travel with their helper dog must request a special authorization.


These advetising spaces are commercialized by JCDecaux. Please send your enquiries to:



27 quai Olida


Téléphone 03 90 40 50 00

Fax 03 90 40 50 09



These advetising spaces are commercialized by MEDIATRANSPORTS. Please send your enquiries to:



1 rond point Victor Hugo




These advertising spaces are reserved for public events or non-profit associations.


If this is your case, please contact our Customer Service at 03 88 77 70 70.


If accompanied by an adult, children under the age of 4 ride the buses and the trams for free.


Yearly subscriptions can be terminated by sending us a written request per email through THIS CONTACT FORM


If a monthly direct debit was setted up, we must receive your termination request before the 20th of the ongoing month in order take it into consideration for the next month. If not, the next month's direct debit will be honored and the termination will be taken into account the following month.


You have an unanswered question ?

Please contact us using THIS CONTACT FORM


Call our call center +33 (0)3 88 77 70 70. We are fully dedicated to your enquiries from Monday to Friday from 7.30am to 7pm (uninterrupted) and Saturdays from 8.30 am to 5.30 pm.