Mobistras is a public transport service operated with specially adapted vehicles.
It is intended for individuals who find it difficult or even impossible to use the regular CTS network.
This service is reserved for registered customers who meet the eligibility criteria.
It allows eligible users to book door-to-door journeys between two addresses located within one of the 33 municipalities of the Eurometropolis of Strasbourg or in downtown of Kehl.
Customers are picked up directly at the address they provide—there is no need to go to a bus stop. The vehicle waits at the curb, and the driver assists the customer in boarding.
In certain cases, when approved by the commission, the driver may pick up the customer directly at their front door (under specific conditions).
Mobistras operates from Monday to Sunday, from 5 a.m. to midnight, every day of the year, including public holidays, except on May 1st.
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NEW!
Since June 1, 2025, the MOBISTRAS service has been accessible with a CTS ticket or pass. All fare products from the CTS range can be used, depending on the customer’s profile. Find all sales outlets by clicking HERE.
A single-ride ticket can also be purchased directly from the driver for €2.50.
All tickets must be validated upon boarding, using the validator located inside the vehicle, near the entrance door.
See all CTS fares by clicking HERE.
Check the general terms of use HERE.
To access the service, you must hold a “Carte Mobilité Inclusion” (CMI), or be officially recognized by the Access Commission of the Eurometropolis of Strasbourg, based on an evaluation of your mobility capacities.
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You hold a Carte Mobilité Inclusion or a Disability Card :
If you hold a personal CMI card with the mention “Invalidité” or “Priorité”, or a disability card, you must download and complete the following form.
The form can be downloaded HERE.
What to do ?
- Download the form
- Complete the form
- Send the completed form to the Eurometropolis of Strasbourg
By post :
Eurométropole de Strasbourg,
Service santé et autonomie
1 Parc de l’Etoile
67 076 Strasbourg, France
By e-mail :
transport.adapte@strasbourg.eu - You will receive a letter confirming that your application has been processed and that you are now eligible to book a ride.
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You do NOT hold a Carte Mobilité Inclusion :
If you do not have a CMI, you must download and complete an admission form. A commission of doctors will assess your application.
The form can be downloaded HERE.
What to do ?
- Download the form
- Have your primary care doctor complete the medical section
- 3. Send the completed form and all required documents to the Relais Emploi Santé Insertion (RESI)
Soit par courrier :
Relais Emploi Santé Insertion
17, Route de la Meinau
67 100 STRASBOURG
Soit par email :
resi.alsace@orange.fr - Your file will be reviewed by a medical commission
- You will be notified of the result by letter from the Eurometropolis of Strasbourg.
- If accepted, you can start booking rides upon receipt of the letter
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You're visiting Strasbourg :
If you hold a disability card or a Carte Mobilité Inclusion (CMI), you can register for the duration of your stay.
Send your proof (CMI or disability card) along with your travel dates by email to mobistras@cts-strasbourg.eu
For any questions, call : +33 (0)3.68.98.51.15
You have 4 booking options :
- Online: click HERE to book
- Via the Mobistras booking app
- By phone: call 0800 001 760 du Monday to saturday: 6 am to 8 pm. Sunday: 9 am to 4 pm.
- By email: send your request to mobistras@cts-strasbourg.eu at least 24 hours before your trip
Our team is available to answer your questions and assist you with your bookings.
Reservations can be made from 14 days up to 30 minutes before your desired departure time, subject to availability.
Good to know : Booking in advance increases your chances of getting a response that best matches your request.Booking in advance increases your chances of getting a response that best matches your request.
If, for any reason, you are unable to make a scheduled trip, you must inform the service as soon as possible, and no later than the day before your transport:
- By phone: 0800 001 760 du Monday to Saturday: 6 am to 8 pm. Sunday: 9 am to 4pm
- By email: mobistras@cts-strasbourg.eu
- Online: via Mobistras website
- Via the Mobistras app
We kindly ask that you cancel any trip you do not intend to take.Cancellations are accepted up to 30 minutes before the scheduled departure time.
The driver will wait for you on the street in front of your home and will drop you off at the requested address, at the curb.
You must be present on the sidewalk 10 minutes before the vehicle’s arrival.
You will receive assistance to help you board the vehicle.
In certain specific cases, and upon approval by the Access Commission, you may reserve a "door-to-door" service.
In this case, the driver will pick you up at your front door and accompany you to the door of your destination.
In summary, the driver:
- Picks you up at the curb (curb-to-curb service) or at your front door (door-to-door service), without entering your home
- Assists you in reaching and boarding the vehicle
- Drops you off at the agreed location at your destination
- Is not a caregiver and therefore not authorized to assist with daily personal care
- Does not carry loads, except for mobility aids (e.g. cane, crutches, medical walker)
The 33 municipalities of the Eurometropolis of Strasbourg and downtown Kehl are served.
Liste of municipalities :
Achenheim, Bischheim, Blaesheim, Breuschwickersheim, Eckbolsheim, Eckwersheim, Entzheim, Eschau, Fegersheim, Geispolsheim, Hangenbieten, Hœnheim, Holtzheim, Illkirch-Graffenstaden, Kolbsheim, Lampertheim, Lingolsheim, Lipsheim, Mittelhausbergen, Mundolsheim, Niederhausbergen, Oberhausbergen, Oberschaeffolsheim, Osthoffen, Ostwald, Plobsheim, Reichstett, Schiltigheim, Souffelweyersheim, Strasbourg, Vendenheim, La Wantzenau, Wolfisheim and downtown Kehl.
Your choice of fare depends on how often you travel each month.
For occasional users, several ticket options are available. Find them HERE.
For regular users or those eligible for solidarity fares, a subscription is recommended.
You will need to have a BADGÉO card and submit an application to CTS.
In certain situations (such as severe disorientation, high risk of falling, or carrying heavy loads), the commission may decide that a personal companion is necessary if you cannot reach the pick-up or drop-off point alone or cannot be left alone in the vehicle.
It is also possible, subject to availability, to be accompanied by a paid companion if the commission has not approved a free personal companion or if you do not hold a CMI.
What are the fares for companions of registered users?
- If the commission recognizes you as a user requiring mandatory accompaniment: Free
- If you hold a CMI Disability card with the mention “need for accompaniment”: Free
- For all other users, the accompanying person must have a valid CTS transport ticket, according to current CTS fares.
Find our fare range HERE.
For booking a trip, information, or complaints, please contact the service:
- By phone: 0800 001 760 AND PRESS 1.
Reservation call center is open Monday to Saturday from 6 a.m. to 8 p.m., and Sunday from 9 a.m. to 4 p.m.
In case of emergency or issues with an already booked trip: 0800 001 760 AND PRESS 2. - By email: mobistras@cts-strasbourg.eu
Assistance dogs are allowed and must be kept on a leash.
Small pets may also be accepted if kept in a closed basket.
These animals must not soil the vehicle, disturb other passengers, or pose any inconvenience or threat.
If you have lost or left an item in a Mobistras vehicle:
Report your lost item via our online platform by clicking HERE.
You will receive an email if an item matching your description is found. You must then provide all necessary information to verify ownership.
Instructions to retrieve your item will be sent to you by email.
Where can I pick up my found item?
If your lost item has been found, you can collect it at:
CTS P+R Rotonde, Route d’Oberhausbergen, Strasbourg, France.
The lost and found office is open Monday to Friday, 11 a.m. to 12:30 p.m. and 1:30 p.m. to 6 p.m. (closed on french public holidays).
Yes, but only people holding a CMI or a disability card can use Mobistras if they do not reside within the Eurometropolis of Strasbourg.
Yes, it is possible. You can complete the application form reserved for people without a Carte Mobilité Inclusion (CMI).
Find all the information under the question “How to register”, then “You do not hold a Carte Mobilité Inclusion.”
Yes, you or your personal companion may carry luggage within the vehicle’s capacity, under your full responsibility. Transport of large objects and hazardous materials is prohibited.
