Corona Crisis: Rules for the use of the CTS network
WEARING A MASK IS MANDATORY
The wearing of masks has been mandatory for all travellers over the age of 11 on the network in France (from the age of 6 in Kehl, in Baden-Württemberg), both inside vehicles and at stopping points, in order to guarantee maximum safety for all. Checks will be carried out both inside the vehicles and at stopping points to ensure that the mask is worn correctly. Failure to comply with this new obligation will be subject to a fine.
In Germany, wearing FFP2, KN95 or N95 masks is strongly recommended. Surgical masks are accepted. Fabric masks are not allowed.
LET GO DOWN BEFORE GOING UP
Passengers are expected to ensure that they systematically allow passengers to disembark before boarding vehicles.
Already very intensive since the beginning of the crisis, virucide cleaning of each of the vehicles will be carried out several times a day. Contact areas such as handrails and handles will continue to be cleaned particularly thoroughly.
RESPECT ALL BARRIER GESTURES
The effectiveness of cleaning and disinfection also depends on strict compliance with the barrier rules by travellers, which can be found at https://www.gouvernement.fr/info-coronavirus.
OPENING OF THE CTS AGENCY, BUT ONLINE APPROACHES TO BE FAVOURED
The CTS sales office is open at the usual times from Monday to Friday from 8.30am to 7pm, and on Saturdays from 9am to 5pm. It is compulsory for customers to wear a mask.
Nevertheless, in order to limit contact and traffic, the CTS invites its customers to make their requests via the online agency, which can be found HERE.